Delivery Policy
At La Lucy, we strive to ensure that your purchases are delivered to you efficiently and securely. Please review our delivery policy for important details regarding our services:
1. Delivery Timeframes
Orders are typically processed within 1-2 working days. Standard delivery within the UK usually takes 3-5 working days, while international deliveries may take longer depending on location.
2. Delivery Charges
Delivery costs will be calculated at checkout based on the delivery address and the size of the order. Free standard delivery may be available for orders over a certain amount (please see our website for details).
3. Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with tracking details so you can monitor your delivery.
4. Failed Deliveries
If no one is available to receive your delivery, the courier may leave a card with instructions on how to rearrange delivery or where to collect your parcel.
5. Damaged or Incorrect Items
If you receive damaged or incorrect items, please contact our customer service team within 7 days of receiving your order, and we will arrange for a replacement or refund.
For any questions regarding your delivery, feel free to contact us on 07748 155 292.
1. Delivery Timeframes
Orders are typically processed within 1-2 working days. Standard delivery within the UK usually takes 3-5 working days, while international deliveries may take longer depending on location.
2. Delivery Charges
Delivery costs will be calculated at checkout based on the delivery address and the size of the order. Free standard delivery may be available for orders over a certain amount (please see our website for details).
3. Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with tracking details so you can monitor your delivery.
4. Failed Deliveries
If no one is available to receive your delivery, the courier may leave a card with instructions on how to rearrange delivery or where to collect your parcel.
5. Damaged or Incorrect Items
If you receive damaged or incorrect items, please contact our customer service team within 7 days of receiving your order, and we will arrange for a replacement or refund.
For any questions regarding your delivery, feel free to contact us on 07748 155 292.